GOODYEAR PHILIPPINES, Inc. (GYP) retail and service center Goodyear Autocare was recently recognized as the Gold winner of the 2021 Reader’s Digest Quality Service Award under the Tire Retailer category.
The Reader’s Digest Quality Service Awards (QSA) is “an independent gauge of how customer service is faring in the Philippines, Singapore and Malaysia, (and) recognizes those businesses that delivered customer excellence over the previous 12 months.” Winners are selected with votes from consumers who select companies providing the highest level of customer service. “Personalization, understanding, simplicity, satisfaction, and consistency are the five key pillars that this survey addresses in to define scores,” said Goodyear in a release.
The company highlights the commitment and dedication of Goodyear Autocare’s dealership network in delivering the best level of service to its valued customers. The award comes on the heels of a Silver award last year. Goodyear Autocare has over 100 stores nationwide, offering one-stop quick automotive services. In 2020, it implemented the Zero Contact Policy in response to the pandemic to ensure the health and safety of valued customers and associates by minimizing direct contact.
“This Gold Award validates the hard work and innovation on our services of our team over the past year, and we credit this win to the relentless efforts of our dealers and partners in the Goodyear Autocare business. We also extend our gratitude to our valued customers for their unrelenting patronage and trust to Goodyear. As we embrace the new normal, we continue to strive to ensure that we deliver the highest satisfaction to our customers in terms of our tires and services,” said Goodyear Market Director for Philippines, Vietnam, Singapore and Export Markets Susi Gamers.
To view the list of Goodyear Autocare stores, visit: https://www.goodyear.com.ph/store.